Terms and Conditions

Please read these Terms and Conditions ("Terms") carefully before opening an account or using terrabet11.com. By registering or using the website you agree to these Terms, our Privacy Policy, our Responsible Gambling policy and any specific rules that apply to promotions or games (together, the "Agreement"). If you do not agree, please do not use the website.

1. About us

1.1 The website terrabet11.com ("Website", "Terrabet11", "we", "us", "our") is operated by Terrabet11 (company number 57-2525305), with its registered address at Isla Hillgrove 1025 Smeaton Rd Campbelltown VIC 3364 Australia.

1.2 Terrabet11 is licensed and regulated by Anjouan Gaming License under licence number 57-2525305.

1.4 You can contact us by live chat on the Website, by email at admin@terrabet11.com or via our official Telegram account https://t.me/Terrabet11.

2. Definitions

In these Terms: "Account" means the account you register with us; "Balance" means the funds held in your Account; "Bonus" means any promotional credit, free spins, cashback or other reward; "Game" means any casino, live, fishing, arcade or other product offered on the Website; "KYC" means the identity, age and address verification checks described in section 6; "Wagering Requirement" means the amount you must stake before bonus-related funds can be withdrawn.

3. Eligibility and restricted jurisdictions

3.1 You may only use the Website if you are at least 18 years old, or the minimum legal gambling age in your jurisdiction if that is higher.

3.2 You must not open an Account or play if online gambling is illegal where you are located. It is your sole responsibility to check the laws that apply to you. We may refuse or close Accounts of customers located in jurisdictions where we do not offer our services.

3.3 You may not use the Website if you are an employee, director or contractor of Terrabet11 or its affiliates, or a close family member of such a person.

3.4 You must not open an Account if you are self-excluded from gambling with us or any other operator, or if you have been told that you may not hold an Account with us.

3.5 We may use technology (such as IP geolocation) to block access from restricted jurisdictions. Using a VPN or other means to hide your location is a breach of these Terms.

4. Your account

4.1 You may hold only one Account. Duplicate accounts may be closed and any winnings obtained through them voided.

4.2 You must provide accurate, complete and current information when you register, including your real full name (which cannot be changed after registration) and a mobile number that belongs to you. You must update us promptly if your details change.

4.3 Your Account is personal. You must not allow anyone else to use it, and you must not sell, transfer or acquire Accounts from other people.

4.4 You are responsible for keeping your username, password and one-time verification codes confidential. We will never ask you for your password or verification code. If you think someone else has accessed your Account, contact us immediately.

4.5 We may refuse to open an Account or may close an Account at our discretion, subject to our legal obligations to return any funds that are properly due to you.

5. Deposits

5.1 Available deposit methods, minimum and maximum amounts and processing times are shown on our Deposit page. Current minimum deposit: AU$ 0.

5.2 You may only deposit using payment methods registered in your own name. Deposits from third parties will be refused or returned.

5.3 You must not deposit funds that come from criminal activity or that you are not authorised to use. We may ask for proof of the source of your funds at any time.

5.4 Your bank or payment provider may apply its own charges to deposits.

5.5 If a deposit is reversed, charged back or cancelled, we may suspend your Account, void related winnings and recover the amount owed.

5.6 Your Account is not a bank account and no interest is paid on your Balance.

6. Identity verification (KYC) and anti-money laundering

6.1 We are required to verify the identity, age and address of our customers and to prevent fraud and money laundering. We may ask you to provide documents such as a government-issued photo ID, recent proof of address, proof of ownership of your payment method and, where required, proof of source of funds.

6.2 We may carry out verification at registration, before a withdrawal, or at any other time. Until verification is complete, we may restrict deposits, play or withdrawals.

6.3 If you do not provide requested documents within the time we give you, or if documents are found to be false, we may suspend or close your Account and, where permitted by law, withhold funds.

6.4 We may report suspicious activity to the relevant authorities without notifying you.

7. Withdrawals

7.1 Withdrawal methods, limits and processing times are shown on our Withdrawal page. Minimum withdrawal: AU$ 0.

7.2 Withdrawals are normally paid to the same method and account that you used to deposit, where possible, and only to a payment account in your own name.

7.3 Before processing a withdrawal we may require completion of KYC (section 6) and the fulfilment of any applicable Wagering Requirement.

7.4 We aim to process withdrawal requests as quickly as possible. Your payment provider may take additional time to credit funds.

7.5 Your bank or payment provider may charge its own fees for receiving funds.

7.6 We may ask that deposited funds are staked before they can be withdrawn, to prevent the Website from being used to move money.

8. Bonuses and promotions

8.1 Each promotion has its own specific terms, published on the Promotion page. If promotion terms conflict with these Terms, the promotion terms apply to that promotion.

8.2 Unless stated otherwise, Bonuses are limited to one per person, household, device, IP address and payment method.

8.3 Bonus funds and any winnings from them cannot be withdrawn until the Wagering Requirement stated in the promotion terms is met. Different Games may contribute different percentages towards Wagering Requirements; the contribution of each game category is shown in the promotion terms.

8.4 While a Bonus is active, a maximum bet per spin or round may apply, as stated in the promotion terms. Bets above this limit may lead to the Bonus and related winnings being removed.

8.5 Bonuses may have an expiry period. Unused Bonuses and unmet Wagering Requirements expire at the end of that period.

8.6 We may withdraw or change a promotion at any time, but changes will not affect Bonuses already credited unless there is evidence of abuse.

8.7 Bonus abuse – including multiple accounts, collusion, low-risk betting patterns designed to clear Wagering Requirements without real risk, or exploiting errors – may result in Bonus removal, voided winnings and Account closure.

9. VIP programme and referral programme

9.1 VIP levels, benefits and qualification rules are described on the VIP page. We may review, change or end VIP benefits with reasonable notice.

9.2 VIP status and rewards are discretionary and may be suspended if we have concerns about your wellbeing, for example if you show signs of problem gambling.

9.3 Referral rewards are paid only for genuine new customers who meet the referral programme rules. Referring yourself or people in your household is not allowed.

10. Games and fair play

10.1 Games are supplied by third-party game providers. Each Game has its own rules and return-to-player (RTP) information, available inside the Game.

10.2 Game outcomes are determined by the provider's random number generator or, for live games, by the physical outcome at the live table. We cannot influence the result of a Game round.

10.3 In the event of a malfunction, all affected bets and payouts are void. If a Game round is interrupted, it will be settled according to the provider's rules.

10.4 If a Game or the Website displays an obvious error (for example an incorrect payout or balance), we may correct your Balance and void affected bets.

11. Prohibited activities

You must not: use the Website for any unlawful purpose; use bots, scripts or software to play automatically; collude with other players; exploit software errors; use another person's identity or payment method; launder money; harass our staff; or attempt to interfere with the Website's security. We may suspend or close your Account, void winnings and report you to the authorities if you do.

12. Responsible gambling

12.1 We offer tools to help you stay in control, including deposit limits, time-outs and self-exclusion. Details are on our Responsible Gambling page.

12.2 Requests to reduce a limit take effect immediately; requests to increase or remove a limit take effect only after a cooling-off period.

12.3 During a self-exclusion period you will not be able to log in, deposit or play, and we will stop sending you marketing. We will take reasonable steps to prevent you from opening a new Account during that period.

12.4 We may contact you, apply limits or suspend your Account if we have concerns about your gambling.

13. Dormant and closed accounts

13.1 You can close your Account at any time by contacting support. Any remaining Balance (excluding Bonus funds) will be returned to you, subject to KYC.

13.2 An Account with no login activity for an extended period may be treated as dormant. We will contact you before taking any action.

14. Liability

14.1 The Website and Games are provided "as is". We do not guarantee that they will be uninterrupted or error-free.

14.2 To the extent permitted by law, we are not liable for indirect or consequential loss, or for loss caused by your breach of these Terms, by events outside our reasonable control, or by your internet connection or device.

14.3 Nothing in these Terms limits liability that cannot be limited by law.

15. Complaints and dispute resolution

15.1 If you have a complaint, contact support by live chat or email at admin@terrabet11.com. Please include your username, the date and a description of the issue.

15.2 We will acknowledge your complaint promptly and aim to send a final response as soon as possible.

15.3 If you are not satisfied with our final response, you may have the right to refer the dispute to an independent dispute resolution body or to the authority that regulates us.

16. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes in law or in our services. We will publish the updated Terms on this page and, for material changes, let you know before they take effect. Continued use of the Website after the updated Terms take effect means you accept them.

17. Governing law

These Terms are governed by the laws of the country in which the operator of the Website is registered, without affecting any mandatory consumer rights you have where you live.

18. Language

These Terms are written in English. If they are translated, the English version applies in the event of any difference.

18+ only. Gambling can be addictive – please play responsibly.