How to Withdraw from Terrabet11
This page explains how to withdraw money from your Terrabet11 account, how long it takes, what limits and fees apply, and which verification documents we may ask for. 18+ only.
Before you request a withdrawal
- Verify your account. We must confirm your identity before your first withdrawal (see "Identity verification" below). Completing this early avoids delays.
- Check active bonuses. If you have an active bonus, its wagering requirement must be completed before bonus-related funds can be withdrawn. Withdrawing may cancel an unfinished bonus.
- Use your own payment account. Withdrawals are only paid to a bank account or wallet in your own name, normally the one you used to deposit.
- Deposit turnover. Deposited funds may need to be wagered before they can be withdrawn. Check the requirement shown in your account, or ask support.
How to withdraw: step by step
- Log in at https://terrabet11.com.
- Open Banking and select Withdraw.
- Choose your withdrawal method and check that the account details shown are yours. If you need to add a new bank account or wallet, it must be in your registered name.
- Enter the amount within the limits shown.
- Submit the request. You can track its status under History: Pending, Approved, Paid or Rejected (with a reason).
- Receive your funds. After we approve and send the payment, your bank or provider may need additional time to credit it.
Withdrawal methods, limits and times
The withdrawal methods available for your account are listed when you open Withdraw, together with the limits for each method. The minimum withdrawal is AU$ 0.
- We review every withdrawal before it is paid; the first withdrawal may take longer while verification is completed.
- All amounts are in AUD.
Identity verification (KYC)
To protect your account and meet anti-fraud and anti-money-laundering rules, we may ask for:
| Document | What we accept | Notes |
|---|---|---|
| Proof of identity | Passport, national ID card or driving licence | Must be valid, in colour, with all four corners visible |
| Proof of address | Utility bill, bank statement or official letter | Recent, showing your full name and address |
| Proof of payment method | Screenshot or statement of your bank account or wallet | Must show your name; for cards, hide the middle digits |
| Source of funds (sometimes) | Payslip, bank statement or similar | Only requested in certain cases, for example for larger amounts |
Send documents to our support team by live chat or to admin@terrabet11.com. We aim to review documents as quickly as possible. Never send documents through unofficial channels or to anyone who contacts you claiming to be from Terrabet11.
Why a withdrawal may be delayed or rejected
- Your account has not been verified, or a document has expired or is unclear.
- The name on the receiving account does not match your registered name.
- An active bonus still has an unmet wagering requirement.
- The amount is below the minimum or above your available limit.
- The request needs an additional security review.
If a withdrawal is rejected, the reason is shown in History and the funds are returned to your balance. Contact support if anything is unclear.
A note on reversing withdrawals
If you notice that you are tempted to cancel withdrawals to keep playing, consider setting a deposit limit or taking a break on our Responsible Gambling page.
18+ | Play responsibly