Privacy Policy
1. Who is responsible for your data
The data controller is Terrabet11, Isla Hillgrove 1025 Smeaton Rd Campbelltown VIC 3364 Australia, company number 57-2525305. For any privacy question or request, contact our data protection contact at.
2. Scope
This policy applies to terrabet11.com, the former domain (which now redirects to terrabet11.com), our support channels and any marketing messages we send. Game providers and payment providers that you interact with through our website may also process your data under their own privacy policies.
3. Age restriction
Our services are only for people aged 18 or over (or the legal gambling age where they live, if higher). We do not knowingly collect data from minors. If we discover that a minor has registered, we will close the account and delete data that we are not legally required to keep.
4. Data we collect
Information you give us: - Registration details: full name, mobile phone number, username, password (stored in hashed form) and any referrer code. - Verification (KYC) documents: photo ID, proof of address, proof of payment method ownership and, where required, source-of-funds information. - Payment details: deposit and withdrawal method, the account or wallet you use, transaction amounts and references. - Communications: messages you send us by live chat, email or Telegram, and call or chat records. - Responsible gambling settings: limits, time-outs and self-exclusion requests.
Information we collect automatically: - Account activity: logins, bets, game sessions, bonuses, balances and transactions. - Device and connection data: IP address, approximate location derived from IP, browser type, device type, operating system and language settings. - Cookies and similar technologies (see section 9).
Information from third parties: - Identity and fraud-prevention checks from verification providers Terrabet11. - Payment status from payment providers. - Information from affiliates or referrers who introduced you to us.
5. Why we use your data and our legal basis
| Purpose | Legal basis |
|---|---|
| Creating and running your account, processing bets, deposits and withdrawals | Performance of our contract with you |
| Verifying your age and identity, preventing fraud and money laundering, meeting licence conditions | Legal obligation |
| Responsible gambling: applying limits, identifying signs of harm, enforcing self-exclusion | Legal obligation and legitimate interests (protecting players) |
| Customer support and complaint handling | Performance of contract and legitimate interests |
| Security, troubleshooting and improving the website | Legitimate interests |
| Marketing about our products and promotions | Your consent (you can withdraw it at any time) |
6. Marketing
We only send marketing by SMS, Telegram, email or other channels if you have agreed to receive it. You can opt out at any time in your account settings, by using the unsubscribe option in a message, or by contacting support. We will not send marketing to anyone who is self-excluded or on a time-out.
7. Who we share your data with
We share personal data only where necessary, with: - payment service providers and banks, to process transactions; - identity verification and fraud-prevention services; - game providers, to run the games you play (usually limited to a player ID and game activity); - IT, hosting, security and customer-support software providers acting on our instructions; - our licensing authority Anjouan Gaming License, law enforcement and other authorities where required by law; - professional advisers such as auditors and lawyers; - a buyer or successor if our business is sold or restructured.
We do not sell your personal data.
8. International transfers
Our service providers may be located outside the country where you live. When we transfer data internationally, we use appropriate safeguards such as contractual protections required by applicable data protection law.
9. Cookies
We use cookies and similar technologies to keep you logged in, remember your preferences, keep the website secure and understand how the website is used. Some cookies are strictly necessary and cannot be switched off. Others (for analytics or marketing) are used only where permitted, and you can control them through or your browser settings.
10. How long we keep your data
We keep account, transaction and verification records for after your account is closed, because gambling and anti-money-laundering laws require us to. Self-exclusion records are kept for as long as needed to enforce the exclusion. Marketing preferences are kept until you change them. Data that is no longer needed is deleted or anonymised.
11. How we protect your data
We use HTTPS encryption on all pages, hashed passwords, access controls that limit staff access to what they need for their role, and monitoring for unauthorised access. No system is completely secure, so please also protect your password and never share verification codes. If we become aware of a breach that affects you, we will notify you and the relevant authority where required by law.
12. Your rights
Depending on the law that applies to you, you may have the right to: access the personal data we hold about you; correct inaccurate data; ask us to delete data (subject to our legal retention obligations); object to or restrict certain processing; withdraw consent to marketing; and receive a copy of your data in a portable format. To make a request, email from the contact details registered on your account. We may need to verify your identity before responding, and we aim to respond within 3 days. You also have the right to complain to PDPA.
13. Changes to this policy
We may update this policy from time to time. The effective date at the top of this page shows when it was last changed. If we make significant changes, we will tell you by PWA.
14. Contact
Terrabet11, Isla Hillgrove 1025 Smeaton Rd Campbelltown VIC 3364 Australia. General support: admin@terrabet11.com or live chat on terrabet11.com.