Responsible Gambling at Terrabet11
Gambling at Terrabet11 is meant to be a form of entertainment for adults. It is not a way to earn money, pay bills or recover losses. Most people gamble without problems, but for some it can become harmful. This page explains the tools we offer to help you stay in control, the warning signs to watch for and where to find free, confidential help.
18+ only
You must be at least 18 years old (or the legal gambling age in your country, if higher) to open an account. We verify the age and identity of our customers, and accounts opened by minors are closed. If you share a device with children, use parental-control software such as Gamban or BetBlocker, and never leave your account logged in.
Simple habits that help
- Decide in advance how much money and time you will spend, and stop when you reach that limit – whether you are winning or losing.
- Only gamble with money you can afford to lose. Never use money meant for rent, bills, food or debt repayments.
- Do not chase losses. Trying to win back money you have lost usually leads to bigger losses.
- Do not gamble when you are upset, stressed, tired or under the influence of alcohol.
- Take regular breaks and balance gambling with other activities.
- Remember that every game has a built-in house edge. Over time, the casino is expected to win.
Tools to help you stay in control
Deposit limits
You can ask our support team to set a daily, weekly or monthly limit on how much you deposit. A lower limit takes effect immediately. A request to raise or remove a limit only takes effect after a cooling-off period, so that the decision is not made in the heat of the moment.
Reality checks
A reality check is a regular reminder of how long you have been playing. Set a timer on your phone before you start, and when it goes off, take a moment to decide whether to stop or continue.
Time-out (take a break)
If you want a short break, you can ask our support team to lock your account for a period you choose. During a time-out you cannot log in, deposit or play, and we will not send you marketing. The time-out cannot be cancelled early.
Self-exclusion
If you feel you need a longer break, you can self-exclude for a longer period of your choice. During self-exclusion your account is closed to play, any remaining balance is returned to you (subject to verification), and you will not receive marketing. We will take reasonable steps to stop you opening a new account. Self-exclusion cannot be reversed before the end of the chosen period. To self-exclude, contact support by live chat or at admin@terrabet11.com.
We also recommend self-excluding from other gambling sites you use and installing blocking software such as Gamban or BetBlocker on your devices.
Account history
You can review your deposits, withdrawals and game history at any time under History. Looking at your real spending regularly is one of the simplest ways to stay honest with yourself.
Is your gambling still under control?
Ask yourself the following questions:
- Do you spend more money or time gambling than you intended?
- Do you gamble to win back money you have lost?
- Have you borrowed money, sold possessions or missed payments because of gambling?
- Do you feel restless, irritable or anxious when you try to cut down?
- Do you hide your gambling from family or friends?
- Has gambling affected your work, studies, relationships or sleep?
- Do you gamble to escape problems or difficult feelings?
If you answered "yes" to any of these questions, it may be time to take a break and talk to someone. You can contact our support team, use the tools above, or reach out to one of the independent organisations below.
Free and confidential help
These independent organisations offer free, confidential support. They are not connected to Terrabet11.
| Organisation | What they offer | Website |
|---|---|---|
| Gambling Therapy | Free online support in several languages, including live chat and forums, available internationally | gamblingtherapy.org |
| GamCare | Information, advice and support for anyone affected by gambling harms (UK-based, online resources available to all) | gamcare.org.uk |
| Gamblers Anonymous | Peer support groups for people who want to stop gambling, with meetings in many countries | gamblersanonymous.org |
| Gamblers Anonymous UK | Meetings and resources in the United Kingdom | gamblersanonymous.org.uk |
| GambleAware | Information about gambling harms and where to find treatment and support | gambleaware.org |
| Gamban | Software that blocks access to gambling websites and apps | gamban.com |
| BetBlocker | Free software that blocks access to gambling websites | betblocker.org |
Many countries also have a free, confidential gambling helpline. If you are not sure where to find the one for your country, ask our support team and we will help you look for it.
Supporting someone else
If you are worried about a friend or family member's gambling, talk to them calmly and without judgement, avoid lending them money to cover gambling debts, and encourage them to use the tools and organisations above. Many of the organisations listed also support family members.
Our commitments
- We verify the age and identity of our customers.
- We do not send marketing to customers who are self-excluded or on a time-out.
- We train our support staff to recognise signs of gambling harm and to respond appropriately.
- We may contact you, apply limits or suspend your account if we are concerned about your gambling.
- All promotional material carries an 18+ message and a link to this page.
If you need help now, contact our support team by live chat or at admin@terrabet11.com, or visit Gambling Therapy.
18+ | Play responsibly | Know when to stop