Terrabet11 Frequently Asked Questions

Who operates Terrabet11 and is it licensed?

Terrabet11 is operated by Terrabet11. It holds licence number 57-2525305 issued by Anjouan Gaming License.

Are the games fair?

Games are supplied by independent game studios and their results are produced by each studio's random number generator, or by the real outcome at a live table. Terrabet11 cannot change the result of a game round. Each game's rules and RTP are shown in the game's information panel.

How do I contact customer support?

Use the Live Chat button on any page, email admin@terrabet11.com or message our official Telegram account https://t.me/Terrabet11. Support is available 00:00 - 24:00.

Who can open an account?

You must be at least 18 years old (or the legal gambling age where you live, if higher) and online gambling must be legal in your location. We do not accept players from jurisdictions where we do not offer our services.

How do I register?

Click Sign Up, enter your real full name, mobile number, a username and a password, and add a referrer code if you have one. Request a verification code by SMS or Telegram, enter it and press Register. Your full name cannot be changed later, so make sure it matches your ID.

Why do I need to verify my identity?

We are required to confirm that every customer is over 18, that payment methods belong to the account holder and that funds are not linked to fraud. We may ask for photo ID, proof of address and proof of payment method before your first withdrawal. Documents are handled under our Privacy Policy.

I forgot my password. What should I do?

Use the "Forgot password" option on the login screen, or contact support by live chat. We will never ask you to tell us your password or verification code.

Which payment methods can I use?

Current deposit and withdrawal methods are listed on our Deposit and Withdrawal pages. Payment methods must be in your own name.

What is the minimum deposit?

The minimum deposit is AU$ 0. Limits can vary by payment method; the exact figures are shown in the cashier before you confirm.

How long do withdrawals take?

Once your account is verified, withdrawals are processed as quickly as possible. After that, your bank or payment provider may need extra time to credit the money. The first withdrawal can take longer while we complete identity checks.

Are there any fees?

Your own bank or payment provider may charge its own fees for deposits and withdrawals. If you have a question about a particular payment method, contact support.

How do bonuses and wagering requirements work?

Most bonuses must be wagered a set number of times before bonus funds and related winnings can be withdrawn. The wagering requirement, eligible games, maximum bet and expiry date are stated in each promotion's terms. Read them before you accept a bonus. 18+, T&Cs apply.

How does the VIP programme work?

The requirements and benefits of each VIP level are listed on the VIP page. VIP rewards are subject to the VIP terms and may be paused if we have concerns about your wellbeing.

How can I set a deposit limit or take a break?

Contact our support team by live chat and ask for a daily, weekly or monthly deposit limit, a time-out or a self-exclusion period. Lowering a limit takes effect immediately.

Where can I get help if gambling is becoming a problem?

Talk to our support team, use our self-exclusion tool, and contact a free, confidential service such as Gambling Therapy (gamblingtherapy.org), GamCare (gamcare.org.uk) or Gamblers Anonymous (gamblersanonymous.org). More information is on our Responsible Gambling page.